Payment and Refund Policy

Last updated: 5 November 2026

Scope of This Policy

This Payment and Refund Policy applies to all purchases of courses and related digital resources offered through newsarvo. The courses cover broadcast studio design, camera control systems, professional lighting arrangements, sound engineering and streamlined workflows for television networks and live events. It governs transactions made by customers located in the United Kingdom and explains how payments are processed, contracts are formed, cancellations are handled and refunds are issued. The policy covers both one-time course purchases and any subscription-based access to course materials.

Prices, Currencies, Taxes and Additional Charges

All prices are displayed in British Pounds Sterling (GBP). Prices include value added tax (VAT) at the prevailing rate unless otherwise stated. Where a course includes downloadable materials or extended access periods, any applicable VAT is calculated and shown at checkout. No hidden charges apply; any optional extras such as certification or live workshop add-ons are clearly priced before payment is requested. Currency conversion fees charged by your bank or card issuer remain your responsibility.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, bank transfers and approved digital wallets. Payment is authorised at the time of order placement. All card transactions are processed through secure, PCI-DSS compliant gateways that encrypt your details. We do not store full card numbers on our systems. Authorisation confirms sufficient funds and validates the card; actual settlement occurs once the order is confirmed.

Order Confirmation and Contract Formation

After you submit an order and payment details, you will receive an automated email acknowledging receipt. A binding contract is formed only when we send a separate confirmation email that includes your order number, course access instructions and a copy of this policy. Until that confirmation is issued, no contract exists and any payment held will be released if we decline the order.

Cancellation Rights and Periods

Under UK consumer law you have a 14-day cooling-off period from the date of contract formation during which you may cancel without giving a reason. For digital courses, cancellation rights end once you begin downloading or streaming the content. If you have not started the course, you may cancel within the 14 days by contacting us. Subscriptions may be cancelled at any time but refunds are limited to the unused portion after the cooling-off period.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for unused digital courses cancelled within the 14-day period or where the course is demonstrably faulty. No refund is given once you have accessed more than 20 percent of the course materials or after the cooling-off period expires. Promotional or heavily discounted courses, gift vouchers and completed certification modules are non-refundable. Refunds are not provided for change of mind after the cooling-off period or for failure to meet personal study expectations.

Step-by-Step Procedure to Request a Refund

To request a refund, email info@dramabydesign.com with your order number, full name, and a clear statement that you wish to cancel. Include the date of purchase and whether you have accessed any course content. We will acknowledge your request within two working days and may ask for additional verification. You must retain proof of purchase until the refund is processed.

Inspection, Approval, Rejection and Notification

Upon receipt of your request we inspect your account activity to confirm eligibility. If approved, we notify you by email within five working days. If rejected, we explain the reason and offer any available alternatives such as course transfer. You may appeal a rejection once by providing further information within seven days of our decision.

Refund Method, Processing Time and Receipt of Funds

Approved refunds are returned to the original payment method. Credit and debit card refunds typically appear within five to ten working days depending on your card issuer. Bank transfers are processed within seven working days. We will send a confirmation email once the refund has been initiated. If funds do not arrive within the expected timeframe, contact info@dramabydesign.com with your order details.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Digital courses are supplied immediately upon confirmation; therefore the 14-day cancellation right ends upon commencement of access. Subscriptions renew automatically until cancelled. You may cancel future renewals at any time but refunds for the current period are provided only if cancellation occurs within the cooling-off window. Promotional bundles are priced as single units and partial refunds are not available.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

If a payment fails, we will notify you and hold the order for seven days. Duplicate charges are investigated and the excess amount refunded automatically. Chargebacks are treated as cancellations; we reserve the right to restrict future purchases where chargebacks are raised without valid reason. Suspected fraudulent activity leads to immediate order cancellation and reporting to relevant authorities.

Mandatory Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013 or UK GDPR. You remain entitled to courses of satisfactory quality, as described and fit for purpose. We cannot exclude liability for personal injury caused by negligence or for fraud.

Contact Route, Policy Changes and Last-Updated Date

For questions about payments or refunds please write to info@dramabydesign.com or use the contact form on our Contacts page. We may update this policy to reflect changes in law or business practice. The current version is dated 5 November 2026 and replaces all earlier versions. Continued use of the site after updates constitutes acceptance of the revised terms.

Our registered address is 1 Fairview Cottages, Beehive Road, Binfield, Berkshire, RG12 8TS, United Kingdom and our telephone number is +44 (0)1344 649400. We aim to respond to all refund enquiries within two working days.